Prospecting
- Before
- You hear about tournaments and conferences after another hotel has booked them.
- With Accero
- Finds tournaments, conferences, weddings and construction crews coming to your market, and who to contact.
Every group lead answered. Every missed fee caught.
Accero helps you operate a smarter hotel. It takes the follow-ups, fee checks and paperwork off your team’s plate, and works with the PMS you already have.
No card needed · Setup help from the founders
“We used to hear about tournaments after the other hotels did. Now the organizer is in our inbox before they’ve picked a hotel.”
“The night audit list went from an hour of matching bookings to a few minutes of checking.”
“My team texts updates from the floor, and our leads stay current without anyone stuck at a desk.”
An assistant for every job that falls behind.
Sales
- Before
- Group inquiries sit in a shared inbox until someone has time to reply.
- With Accero
- Drafts replies to group and corporate inquiries and follows up before a lead goes cold.
Guest Services
- Before
- Pool, maintenance and shift logs are on clipboards nobody reviews.
- With Accero
- Texts the right person when a pool or maintenance log shows a problem, and answers guest questions from your hotel’s policies and FAQs.
Billing
- Before
- Night audit means matching OTA bookings against the PMS by hand.
- With Accero
- Checks OTA bookings against your PMS every night and lists the fees that weren’t charged.
No card needed · Setup help from the founders
Met Dana from Hartwell Engineering, wants 20 rooms Oct 14–16
Added to Hartwell Engineering. Want me to draft a proposal?
Yes, use the corporate rate
Draft is in your inbox for review.
Your team texts updates. Accero files them.
Staff send updates to Accero on WhatsApp or by text message. Accero logs each one on the right lead or account and replies.
Notes land on the right lead
Text a note after a site visit or a call, and Accero updates the lead or account.
Questions get answers
Ask “What’s still open with Hartwell?” and get the answer back on your phone.
Urgent issues reach the right person
When the morning pool log shows chlorine out of range, your maintenance lead gets a text before the pool opens.
Know what’s happening without asking.
Accero records every email, text and log as it comes in, so you can check where things stand at any time.
- Your pipeline by stage and property
- Leads going cold, and who owns them
- How fast new inquiries get a reply
- Groups you lost, and why
- Corporate accounts due for renewal
- No-show and cancellation fees not yet charged
3 leads with no reply in 5 days
2 no-shows not yet billed
Illustrative numbers
Questions hotels ask.
Does it work with my PMS?
Yes. Accero works alongside any PMS. It uses your email and the reports you already pull, like Opera exports, so there’s nothing to install in your PMS to get started.
Is our guest data safe?
Each hotel’s data is kept in its own separate workspace. Accero only sees the inboxes you connect and the messages your team sends it, and nothing goes to a guest without your approval.
How long does setup take?
Sign up and connect your inbox in a few minutes, and your first inquiry can be handled the same day. Or book a demo and we’ll set it up with you.
Is there a long-term contract?
No. Cancel anytime, and there are no per-seat fees.
What if it gets something wrong?
Anything that goes to a guest or affects a charge waits for your review, so you can edit or reject it first. Every action is logged, so you can see what happened and why.
Your PMS runs the bookings.
Accero handles the rest.
Connect your inbox and watch Accero draft a reply to your next inquiry, or book a demo and we’ll walk through it with your hotel in mind.
No card needed · Setup help from the founders